Terms & Conditions
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Terms and Conditions
Items will only be shipped after arrival of payment.
All locks are manually handcrafted. Slight marks of tool proceeding, assymetries, and fine scratches due to the original manufacturers machining are common and must be accepted.
Items in stock will be shipped within 1 week. For oders of items not in stock you will be noticed by email.
Delivery and delivery duration; Undeliverable mail
Orders from Outside Switzerland and EU or overseas will be sent by registered priortiy mail (letter or Minipac) by Swiss Post or Deutsche Post, after arrival into your country within the national postal service. A tracking no. will be provided upon request. Delivery into overseas country usually arrive within 5- 10 days. In case of a delivery delay a postal enquiry will be started by Lustlock after 2 weeks after shipping date. The client is obliged to wait.
A refund of the payed amount will be done by Lustlock only after official report of the postal enquiry, if the parcel/ letter was lost, which can take several weeks.
Lustlock is not liable for delay caused by postal services, or for recompense due to delay.
In case of incorrect adress, wrongly given by the client (like missing house number etc.), undeliverable package due to absence of the purchaser, or not collected at the postal office deposit, all registered packages will be returned to us. A second sending will only be done it the purchaser pays the the postal charge again.
Guarantee and Returns
Because of hygienic reasons, locks cannot be returned. Reasons like wrong fits are not accepted. So please be careful when taking measurements and remain realistic.
New, unworn padlocks with a mechanical defect of the lock mechanism can be returned within 10days. Worn and used locks with lock failures are not accepted. Lifetime of locks is dependent of correct care. WIth heavy use, the plating of hasp and bodylock can wear out, which is normal.
Returnals because of wrong measuring of your zip are not accepted. So please read carefully the mounting instruction on the website and examine carefully your zip if it suits the Z-Lock.
Liability for damages on the tissue of the textile or leather of the zip, or any injuries of yourself, especially when burning or punching holes in the garment, is explicitely excluded.
New, unworn padlocks with a mechanical defect of the lock mechanism can be returned within 10days. Worn and used locks with lock failures are not accepted. Lifetime of locks is dependent of correct care. With heavy use or mechanical chafing, the plating of hasp and bodylock can wear out, which is normal and is not a term of warranty.
Returnals because of wrong fits or measurements are not accepted. By hygienic reason changes are not possible.. So please be careful and realistic when taking measurements.
Cancel of penicap orders (or changes) because of wrong size is only possible, if the order has not yet been shipped.
All 8mm- Penicap and pins are noncancellable, because they are made on demand only upon your specification by our manufacturer. ( 3 weeks manufacturing time)
So: please be careful and realistic when taking measurements, repeat meausring a few times before you place the order!
Warranty for damages or color changes of the plastic mould due to use of wrong chemicals or heat is not excluded.
Slight color changes after long usage by urine, sweat and aging are normal.
Designs may alter slightly from shown pictures in the website.
LustLock disclaims any responsibilties, which are due to allergies, inflammations, injuries, psychic damage or loss of libido, which are related to the application of the locks on the human body in any way. LustLock allows the application of the lock only for consensual use.
Prices are without taxes(VAT). Taxes will be charged by the postal service when exported to countries outside of Switzerland.